Cancellation and Refund Policy
This policy explains how to cancel a Kavchat Premium subscription and when a refund applies. It is part of our terms of use.
1. Free plan
The Free plan has no charges, so there is nothing to cancel or refund. You can delete your workspace at any time.
2. How to cancel
You can cancel Premium at any time by emailing support@kavchat.com from the email address of your account, or from the billing settings in the dashboard where available. We will confirm the cancellation by email.
3. Monthly plans
Cancellation stops future renewals. The current month is not refunded, and Premium stays active until the end of the month you paid for. After that, your workspace moves to the Free plan.
4. Yearly plans
- Within 14 days of purchase: where the Israeli Consumer Protection Law for distance transactions applies, you may cancel and receive a refund pro rata for the unused part of the year. Contact support to request it.
- After 14 days: cancellation stops the next renewal, Premium stays active until the end of the paid year, and the remaining period is not refunded.
Nothing in this policy limits rights you have under consumer protection law that cannot be waived.
5. How refunds are paid
Approved refunds are returned to the card used for the payment within 14 days of receiving your cancellation request. The time until the amount appears on your statement depends on your card issuer. We will send you a credit invoice by email.
6. Questions about a charge
The charge appears on your card statement under the merchant name of our payment processor. If you do not recognize a charge or think it is wrong, please write to us first at support@kavchat.com and we will look into it.